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Shipping and payment
Cancellations, exchanges and returns by the purchasers:
Most framed, displayed items are refundable for 72 hours. Such items (excluding original works of art) may be exchanged (in kind) for a full 30 days so long as condition remains the same. These exchanges and returns are limited to residential sales of non-consignment items. Packing and shipping charges, if any, are the responsibility of the purchaser.
Any such exchanges or returns must be authorized in writing by Eye On African Art Gallery.
Items cancelled due to non-payment are subject to a 15% restocking fee and forfeiture of payments made. Any credits issued must be used within 30 days toward in-stock non-consignment items.
Cancellations by Eye On African Art Gallery : :
If Eye On African Art Gallery should choose to cancel your order, your payments will be immediately refunded to you. Causes for such cancellations include unavailability of your item or Gallery One’s inability to locate an item for you in mint condition.
Condition: :
All works are guaranteed to be in MINT CONDITION according to our strict inspections. We ask purchasers to handle each work of art with extreme care in order to preserve such conditions.
Emails: :
We respect your privacy, so we NEVER sell or trade our email or snail mail addresses. As a courtesy, people who email inquiries are included on our very private email list so that they will get advance notices of artist shows, special events, sales and new releases. To unsubscribe, click the link at the bottom of your email.
Errors and omissions: :
Unfortunately, mistakes sometimes occur in pricing, descriptions or images. We deeply regret that we cannot be held responsible for such errors or omissions. We do appreciate your calling errors to our attention so that we can correct them quickly.
Layaways: :
Eye On African Art Gallery offers flexible terms to suit your budget. Typical layaway terms require an initial payment of one-third with additional one-third payments made at 30-day intervals. Clients have the option of using a credit card autopay plan. Layaway payments are non-refundable and layaway sales are considered final. Special terms may be available upon request.
Payments: :
We accept payments by cash, Mpesa, Zap, approved checks, Visa, Master Card, American Express, Discover or approved terms.
Unless prior arrangements have been made, your item should be paid for in full when it is ready for shipment or ready for you to pick up at the gallery.
Pricing: :
"Issue price" refers to the price established by the publisher or artist when the item is released. We maintain that price as long as possible. Once the item is "sold out" and only available thru "secondary" or "resale" sources, pricing can vary day by day or hour by hour as resales occur. In such instances, the prices you see on our website may represent the last of those items sold as opposed to today's price. That is why we often tell you to "email" for pricing. And that is why prices often change without notice. For your convenience, items are priced without frames unless otherwise indicated.
Our Guarantee: :
Since 2007, we meet or beat the prices of authorized dealers. We guarantee it!
Sizes: :
Sizes of paintings are approximate. Canvas items, whether stretched or unstretched, are measured to the "stretched" size. Paper artwork are measured to the "image size.
Shipping, Packing & Handling Charges: :
Shipping of unframed art is $30.
Items purchased on sale or by auction may not qualify for free shipping.
Shipping/handling to East Africa and offshore is determined at the time of the order.
Additional charges for canvas prints, framed art and sale/auction items may apply.
UPS/Federal Express will not deliver to a post office box.
Sorry, no COD's.
Call for quotes if you have: international orders, 2nd day air shipments, next day air shipments or framing.
Special Orders: :
Special order items are final sales unless other arrangements are noted on the original invoice. Special orders are always subject to price and availability. Payments on special order items which have already been shipped by supplier or received into inventory cannot be refunded or exchanged.
It is our intention to check on availability prior to posting charges to your credit card.
A 50% deposit is required to confirm special orders. .
Final payment will be processed when item is ready to ship or be picked-up.
Storage: :
We regret that we cannot be held responsible for items which remain at Eye On African Art Gallery beyond 60 days unless such arrangements are authorized in writing. Items which lack such authorization and remain for over 60 days are subject to a storage fee of $1 per day. Such charges, along with any remaining balances due, must be paid in full before the merchandise is released. Merchandise which remains over one year is subject to disposal.
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